CarpetCrafters Inc. deals with a high volume of customer queries daily. To manage these efficiently, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The AI in Deskhero also improves CarpetCrafters' search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more relevant and precise search results, improving the overall customer experience.
CarpetCrafters uses Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzes the scraped data and generates new knowledge base articles, ensuring that customers have access to the most recent information.
Deskhero's custom fields and structured data lists allow CarpetCrafters to categorize and prioritize tickets effectively. This enables them to allocate resources efficiently and resolve customer issues faster.
Lastly, CarpetCrafters uses Deskhero's REST API to integrate their existing systems with the platform. This creates a seamless workflow and further enhances their customer support.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This reduces the time spent on crafting responses and allows for quicker resolution of customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does CarpetCrafters keep their knowledge base updated?
CarpetCrafters uses Deskhero's website scraping feature to gather the latest information. The AI then analyzes this data and generates new knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of Machine-made Rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
