MachinePro Industries receives a high volume of customer queries every day, ranging from simple operational questions to complex troubleshooting requests. By implementing Deskhero's AI capabilities, MachinePro has been able to automate responses to frequently asked questions, significantly reducing the workload on their support staff.
Deskhero's AI also enhances the search functionality on MachinePro's knowledge base. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides more relevant search results, helping customers find the information they need more quickly and easily.
MachinePro also leverages Deskhero's AI to generate suggested replies based on the context of the customer's query. This feature has not only improved the efficiency of MachinePro's support staff but also increased the accuracy of their responses.
Additionally, MachinePro uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. Combined with the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, this ensures that MachinePro's customers always have access to the most current and relevant information.
In conclusion, Deskhero's advanced AI capabilities have significantly improved MachinePro's customer support services, leading to higher customer satisfaction and more efficient operations.
How has Deskhero's AI improved MachinePro's response time?
Deskhero's AI has automated responses to frequently asked questions, significantly reducing MachinePro's response time and allowing them to provide faster support to their customers.
How does Deskhero's AI enhance the search functionality on MachinePro's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results, helping customers find the information they need more quickly and easily.
How does MachinePro use Deskhero's website scraping feature?
MachinePro uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information, ensuring that their customers always have access to the most current and relevant information.
* This article provides an example of how a fictive company in the Manufacture of Machine Presses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
