PressTech Manufacturing receives hundreds of customer queries daily related to machine press operation, maintenance, and troubleshooting. By leveraging Deskhero's AI capabilities, the company has automated responses to common queries, significantly reducing response time and freeing up their support staff for more complex issues.
The AI capabilities of Deskhero also enhance the search functionality on PressTech's knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, the AI provides more relevant search results, making it easier for customers to find the information they need.
Deskhero's AI also generates suggested replies based on the context of the customer's query. This feature has improved the efficiency of PressTech's support staff, enabling them to provide accurate responses more quickly.
PressTech also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This feature, combined with the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, ensures that PressTech's customers always have access to the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have transformed PressTech's customer support, improving both efficiency and customer satisfaction.
How has Deskhero's AI improved PressTech's response time?
By automating responses to common queries, Deskhero's AI has significantly reduced PressTech's response time, allowing them to provide faster support to their customers.
How does Deskhero's AI enhance the search functionality on PressTech's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results, making it easier for customers to find the information they need.
How does Deskhero's website scraping feature benefit PressTech?
Deskhero's website scraping feature allows PressTech to keep their knowledge base updated with the latest information from relevant industry websites, ensuring that their customers always have access to the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of Machine Presses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
