FashionMach Ltd. faced challenges in managing their customer service due to the complexity of their machinery and the technical nature of customer queries. They decided to implement Deskhero to improve their customer service operations.
Deskhero's structured data lists and custom fields allowed FashionMach to organize customer information and queries in a structured manner. This made it easier for the support team to understand the customer's issue and provide a prompt and accurate response.
Deskhero's advanced AI capabilities played a crucial role in enhancing the efficiency of the support team. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This greatly reduced the time taken to respond to customer queries and improved the quality of the responses.
The knowledge base feature of Deskhero proved to be extremely beneficial for FashionMach. The support team could easily create and update articles based on the most common queries, which helped in reducing the number of repetitive queries.
By implementing Deskhero, FashionMach Ltd. was able to significantly enhance their customer service operations. The AI-driven helpdesk services not only improved the efficiency of the support team but also resulted in higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. The AI analyses the context of the query and suggests the most relevant response.
How does the knowledge base feature help in reducing the number of repetitive queries?
The knowledge base feature allows the support team to create and update articles based on the most common queries. This provides customers with a self-service option where they can find answers to their queries without having to contact the support team.
How does Deskhero help in organizing customer information and queries?
Deskhero provides features like structured data lists and custom fields that allow companies to organize customer information and queries in a structured manner. This makes it easier for the support team to understand the customer's issue and provide a prompt and accurate response.
* This article provides an example of how a fictive company in the Manufacture of machinery for apparel production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
