GarmentGear Corp. was struggling with managing their helpdesk services due to the high volume of customer queries and the technical nature of their products. They decided to implement Deskhero to improve their helpdesk operations.
Deskhero's user groups feature allowed GarmentGear to categorize their customers based on various parameters, which helped in providing personalized support. The custom email domains feature ensured that all customer queries were directed to the right department, improving the efficiency of the support team.
The advanced AI capabilities of Deskhero played a key role in improving the efficiency of the support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to suggest relevant replies to customer queries. This not only reduced the response time but also improved the accuracy of the responses.
Deskhero's REST API allowed GarmentGear to integrate the platform with their existing systems, ensuring seamless operations. The comprehensive search bar provided quick access to relevant information, helping the support team to handle complex queries more efficiently.
By implementing Deskhero, GarmentGear Corp. was able to significantly improve their helpdesk services. The AI-powered solutions not only increased the efficiency of the support team but also resulted in higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. The AI analyses the context of the query and suggests the most relevant response.
How does the comprehensive search bar help in handling complex queries?
The comprehensive search bar provides quick access to relevant information from the knowledge base, previous tickets, and other resources. This helps the support team to handle complex queries more efficiently.
How does Deskhero help in providing personalized support?
Deskhero's user groups feature allows companies to categorize their customers based on various parameters. This helps in understanding the specific needs of each group and providing personalized support.
* This article provides an example of how a fictive company in the Manufacture of machinery for apparel production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
