ConfectioneryCraft often deals with complex technical queries from customers. To handle these efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies to find relevant content and generate suggested replies. This has significantly improved the speed and accuracy of responses.
The AI also enhances the search results within the platform. When a customer submits a query, the AI quickly scans through all available data to provide the most relevant and accurate information. This feature has greatly reduced the time taken to resolve customer issues and has led to higher customer satisfaction rates.
ConfectioneryCraft uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. The kanban board provides a clear overview of the ticket workflow, enabling the team to manage and track progress effectively.
The company has found Deskhero's knowledge base feature especially useful. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has helped ConfectioneryCraft build a comprehensive and up-to-date knowledge base that serves as a valuable resource for both customers and support staff.
Lastly, ConfectioneryCraft uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's support operations and improved efficiency.
How does Deskhero's AI enhance the search results?
When a customer submits a query, Deskhero's AI quickly scans through all available data, including previous tickets, knowledge base articles, and uploaded files, to provide the most relevant and accurate information.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website.
How does Deskhero help in managing and tracking the progress of tickets?
Deskhero's kanban board provides a visual representation of the ticket workflow, making it easier for your team to manage and track progress.
* This article provides an example of how a fictive company in the Manufacture of machinery for baking and confectionary industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
