ProBake Equipment's customer support team often deals with complex queries related to the installation, operation, and maintenance of their equipment. To handle these effectively, they use Deskhero's AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
ProBake also uses Deskhero's comprehensive search bar to quickly find relevant information from their extensive knowledge base. This allows the support team to provide accurate and timely responses to customer queries.
Additionally, ProBake uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website and other relevant industry sources. This ensures that the support team always has access to the most up-to-date information.
Finally, ProBake uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This provides a seamless experience for their support team and helps them manage customer interactions more effectively.
How does Deskhero's AI help in handling complex customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded manuals to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping to handle complex queries more efficiently.
How does Deskhero's comprehensive search bar enhance support efficiency?
Deskhero's comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, improving their efficiency in responding to customer queries.
How does Deskhero's website scraping feature benefit ProBake?
Deskhero's website scraping feature helps ProBake keep their knowledge base updated with the latest information from their website and other relevant industry sources.
* This article provides an example of how a fictive company in the Manufacture of machinery for food processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
