FoodTech Machineries receives a high volume of customer queries regarding the operation and maintenance of their machinery. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and ensures that the responses are accurate and consistent.
Deskhero's comprehensive search bar also allows FoodTech's support team to quickly find relevant information from the knowledge base, previous tickets, or uploaded files. This further improves their efficiency and enables them to provide excellent customer service.
FoodTech also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their own website and other relevant sources. This ensures that their support team always has access to the most current and accurate information.
Finally, FoodTech uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless experience for their support team and customers alike.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows users to quickly find relevant information from the knowledge base, previous tickets, or uploaded files. It uses advanced AI capabilities to enhance search results.
What is the purpose of Deskhero's website scraping feature?
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the company's own website and other relevant sources.
* This article provides an example of how a fictive company in the Manufacture of machinery for food processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
