ProBoardTech Ltd. has a vast knowledge base consisting of manuals, policies, and presentations. However, accessing and utilizing this information was a challenge. With Deskhero, the company has been able to structure this data and make it easily accessible.
Deskhero's AI capabilities allow the company to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly improved the usability of the knowledge base, making it easier for the support team to find the information they need.
The AI also enhances the search function within the knowledge base. By leveraging OpenAI Embeddings from the uploaded files, the AI provides more relevant search results, reducing the time taken to find the right information.
Additionally, ProBoardTech Ltd. uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero ensure that this information is accurately categorized and easily searchable.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of ProBoardTech Ltd.'s support team, enabling them to provide faster and more accurate responses to customer queries.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes the knowledge base more comprehensive and easier to use.
How does Deskhero's AI enhance the search function within the knowledge base?
The AI enhances the search function by providing more relevant content based on the search query. This helps in quickly finding the right information within the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from relevant websites and adds it to the knowledge base. The AI ensures that this information is accurately categorized and easily searchable.
* This article provides an example of how a fictive company in the Manufacture machinery for board processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
