BoardCrafters Co. prides itself on providing exceptional customer service. To maintain this standard, the company uses Deskhero's advanced AI capabilities to personalize responses to customer queries.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply that is not only accurate but also personalized to the customer's issue.
Deskhero's AI also helps in managing the company's email communication. By using custom email domains and user groups, the AI ensures that the right communication reaches the right person at the right time. This has significantly improved the efficiency of the company's communication process.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows the support team to access all necessary information from one place, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have helped BoardCrafters Co. to provide a personalized and efficient customer service experience, leading to increased customer satisfaction.
How does Deskhero's AI personalize responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply that is personalized to the customer's issue.
How does Deskhero's AI manage email communication?
Deskhero's AI uses custom email domains and user groups to ensure that the right communication reaches the right person at the right time.
How does Deskhero's REST API improve the efficiency of the support team?
Deskhero's REST API allows the platform to be integrated with existing systems. This means the support team can access all necessary information from one place, improving their efficiency.
* This article provides an example of how a fictive company in the Manufacture machinery for board processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
