BoardMaster Inc. receives numerous customer queries daily regarding the operation and maintenance of their machinery. Using Deskhero's advanced AI capabilities, the company has been able to automate the process of sorting and prioritizing these tickets, ensuring that urgent issues are addressed promptly.
The AI capabilities of Deskhero also help in generating suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies, the system can understand the context of the query and provide a relevant response. This not only improves the efficiency of the support team but also ensures that customers receive accurate information.
Deskhero's AI-powered search function has also proven beneficial for BoardMaster Inc. The search results are enhanced by the AI, providing more relevant content to the support team when they are looking for solutions to customer queries. This has significantly reduced the time taken to resolve issues.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one place, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled BoardMaster Inc. to provide a superior customer support experience, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI help in managing tickets?
Deskhero's AI capabilities help in automatically sorting and prioritizing tickets based on their urgency and relevance. This ensures that important issues are addressed promptly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a relevant response.
How does Deskhero's AI enhance the search function?
The AI enhances the search function by providing more relevant content based on the search query. This helps in quickly finding the right solutions to customer queries.
* This article provides an example of how a fictive company in the Manufacture machinery for board processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
