MeatMaster Machinery receives a high volume of customer queries regarding the operation and maintenance of their machinery. Using Deskhero's ticket management feature, they are able to efficiently categorize and respond to these queries. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
With the help of Deskhero's advanced AI capabilities, MeatMaster Machinery has been able to reduce the time taken to respond to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhance the search results on MeatMaster Machinery's customer support portal. The AI uses the same OpenAI Embeddings to improve the relevance of search results, making it easier for customers to find the information they need.
Additionally, MeatMaster Machinery uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI uses this scraped data to enhance its suggested replies and search results.
Overall, the use of Deskhero has significantly improved the efficiency and effectiveness of MeatMaster Machinery's customer support services. The advanced AI capabilities of Deskhero have made it easier for them to manage customer queries and provide timely and relevant responses.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to improve the relevance of search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically collects data from your website. This data is used by the AI to enhance its suggested replies and search results.
* This article provides an example of how a fictive company in the Manufacture of machinery for meat and poultry processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
