MeatTech Innovations receives a large number of customer queries regarding their machinery. They use Deskhero's ticket management feature to efficiently manage these queries. Deskhero's AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to customer queries.
The AI capabilities of Deskhero also improve the search results on MeatTech Innovations' customer support portal. By using the same OpenAI Embeddings, the AI enhances the relevance of search results, making it easier for customers to find the information they need.
MeatTech Innovations also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI uses this scraped data to further enhance its suggested replies and search results.
By leveraging Deskhero's advanced AI capabilities, MeatTech Innovations has significantly improved the efficiency and accuracy of their customer support services. They are now able to provide faster and more relevant responses to customer queries.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to improve the relevance of search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically collects data from your website. This data is used by the AI to enhance its suggested replies and search results.
* This article provides an example of how a fictive company in the Manufacture of machinery for meat and poultry processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
