Papyrus Machines receives a high volume of support tickets from around the world. Managing these tickets was a time-consuming task for their support team. By implementing Deskhero, they were able to automate much of this process using AI.
Deskhero's AI capabilities use OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the system to automatically categorize incoming tickets based on their content, and route them to the most appropriate support agent.
The AI also generates suggested replies to incoming tickets, based on the analysis of previous tickets and other resources. This allows support agents to respond more quickly to common queries, while also ensuring that the responses are accurate and helpful.
In addition, Papyrus used Deskhero's user groups and REST API features to further improve their support workflow. They created user groups for different regions and product lines, and used the REST API to integrate Deskhero with their existing CRM system.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Papyrus's ticket management process, allowing them to provide faster and more effective support to their customers.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the system to automatically categorize incoming tickets based on their content, and route them to the most appropriate support agent.
How does Deskhero's AI generate suggested replies?
The AI generates suggested replies to incoming tickets based on the analysis of previous tickets and other resources. This allows support agents to respond more quickly to common queries, while also ensuring that the responses are accurate and helpful.
Can Deskhero's AI handle tickets in different languages?
Yes, Deskhero's AI can handle tickets in multiple languages. However, the accuracy of the categorization and suggested replies may depend on the quality of the language model used by the AI.
* This article provides an example of how a fictive company in the Manufacture machinery for paper production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
