MagnaTech receives a high volume of customer inquiries daily. They use Deskhero's AI capabilities to manage these inquiries effectively. The platform analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to resolve customer queries.
Deskhero's custom fields and structured data lists allow MagnaTech to categorize and prioritize tickets based on their nature and urgency. This ensures that all customer queries are addressed promptly, improving customer satisfaction.
MagnaTech maintains a comprehensive knowledge base consisting of product manuals, policies, and presentations. Deskhero's AI capabilities extract information from these resources to provide accurate responses to customer queries. This eliminates the need for manual search and information retrieval, increasing the efficiency of the support team.
With Deskhero's website scraping feature, MagnaTech stays updated with the latest industry trends and customer feedback. The AI capabilities analyze this data to predict potential customer inquiries and prepare proactive responses, enhancing the company's proactive customer support.
MagnaTech uses Deskhero's REST API to integrate their helpdesk services with other business systems. This provides a unified view of customer interactions across different channels, enabling the company to deliver personalized and consistent service.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to new tickets. This reduces the time taken to resolve customer queries, improving the efficiency of helpdesk services.
How does Deskhero help in managing customer queries effectively?
Deskhero allows you to use custom fields and structured data lists to categorize and prioritize tickets. This ensures that all customer queries are addressed promptly, improving the effectiveness of query management.
How does Deskhero's website scraping feature benefit helpdesk services?
Deskhero's website scraping feature helps you stay updated with the latest industry trends and customer feedback. The AI capabilities analyze this data to predict potential customer inquiries and prepare proactive responses, enhancing your proactive helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of Magnesium and Magnesium alloy products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
