PlasterTech Solutions has an extensive knowledge base consisting of product manuals, usage instructions, and troubleshooting guides. Managing this knowledge base manually was proving to be challenging. By implementing Deskhero, they were able to automate knowledge base management and make it more efficient.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has been instrumental in helping PlasterTech Solutions find relevant content quickly and efficiently.
The AI also generates knowledge base articles from Word, PowerPoint, PDF files, which has significantly reduced the time and effort required to create and update the knowledge base. The comprehensive search bar further enhances the efficiency of the customer support team by providing them with all the necessary information at their fingertips.
Deskhero's REST API has allowed PlasterTech Solutions to integrate the platform with their existing systems seamlessly. The custom fields and structured data lists have also made it easy for the team to organize and manage the knowledge base.
With Deskhero, PlasterTech Solutions has been able to improve the management of their knowledge base, enhance the quality of customer support, and increase their operational efficiency.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly. It also generates knowledge base articles from Word, PowerPoint, PDF files, which reduces the time and effort required to create and update the knowledge base.
How does the comprehensive search bar enhance the efficiency of the customer support team?
The comprehensive search bar provides the customer support team with all the necessary information at their fingertips. This saves time and makes it easier for the team to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Masonry and Plastering Mortars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
