MasonPro Inc. receives a high volume of customer queries regarding their products, usage instructions, and troubleshooting. Managing these queries manually was proving to be time-consuming and inefficient. By implementing Deskhero, they were able to automate ticket management and provide quick, accurate responses to customer queries.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been instrumental in helping MasonPro Inc. find relevant content quickly and efficiently.
The AI also generates suggested replies using OpenAI's ChatGPT, which has significantly reduced the response time and improved the quality of customer service. The comprehensive search bar further enhances the efficiency of the customer support team by providing them with all the necessary information at their fingertips.
Deskhero's REST API has allowed MasonPro Inc. to integrate the platform with their existing systems seamlessly. The custom fields and structured data lists have also made it easy for the team to organize and manage customer queries.
With Deskhero, MasonPro Inc. has been able to streamline their customer support operations, improve customer satisfaction, and increase their operational efficiency.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This helps in providing quick, accurate responses to customer queries, thereby improving the quality of customer service.
How does the comprehensive search bar enhance the efficiency of the customer support team?
The comprehensive search bar provides the customer support team with all the necessary information at their fingertips. This saves time and makes it easier for the team to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Masonry and Plastering Mortars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
