HealthPro's customer support team handles a multitude of queries daily, from product inquiries to advice on dietary supplements. By leveraging Deskhero's AI capabilities, they can automatically generate suggested replies, drastically reducing response times and enhancing the customer experience.
With Deskhero's comprehensive search bar powered by AI, HealthPro's support team can swiftly find relevant information from their extensive knowledge base. This is especially useful when handling complex or technical questions about their products.
Deskhero's AI also aids HealthPro in managing their support tickets more efficiently. The AI can predict ticket categories based on the content of the query, enabling the support team to better prioritize and assign tickets.
HealthPro uses Deskhero's custom fields and structured data lists to categorize and track customer interactions. This allows them to identify common issues and trends, facilitating continuous product and service improvement.
Lastly, HealthPro uses Deskhero's REST API to integrate their customer support operations with other business systems. This provides a comprehensive view of the customer journey and enhances cross-functional collaboration.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables quick and accurate responses to customer queries.
How does Deskhero's AI assist in ticket management?
Deskhero's AI can predict ticket categories based on the content of the query, allowing the support team to prioritize and assign tickets more effectively.
How can HealthPro use Deskhero's custom fields and structured data lists?
HealthPro can use Deskhero's custom fields and structured data lists to categorize and track customer interactions, helping them identify common issues and trends.
* This article provides an example of how a fictive company in the Manufacture of Meal Replacements/Dietary Supplements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
