DietMax's customer support team deals with a wide range of queries, from product information requests to dietary consultations. With Deskhero's AI capabilities, they can automatically generate suggested replies, significantly reducing response times and improving customer satisfaction.
Using Deskhero's comprehensive search bar enhanced by AI, the support team can quickly find relevant information from their extensive knowledge base. This is particularly beneficial when dealing with complex or technical product-related questions.
Deskhero's AI also assists DietMax in managing their support tickets more effectively. The AI can predict ticket categories based on the content of the query, enabling the support team to better prioritize and assign tickets.
DietMax leverages Deskhero's custom fields and structured data lists to categorize and monitor customer interactions. This allows them to identify common issues and trends, enabling continuous product and service improvement.
Lastly, DietMax uses Deskhero's REST API to integrate their customer support operations with other business systems. This provides a holistic view of the customer journey and enhances cross-functional collaboration.
How does Deskhero's AI assist in responding to customer queries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables quick and accurate responses to customer queries.
How does Deskhero's AI help in ticket management?
Deskhero's AI can predict ticket categories based on the content of the query, allowing the support team to prioritize and assign tickets more effectively.
How can DietMax use Deskhero's custom fields and structured data lists?
DietMax can use Deskhero's custom fields and structured data lists to categorize and monitor customer interactions, helping them identify common issues and trends.
* This article provides an example of how a fictive company in the Manufacture of Meal Replacements/Dietary Supplements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
