NutriFit receives a large volume of customer queries daily, ranging from product inquiries to nutritional advice. By using Deskhero's AI capabilities, NutriFit can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
With Deskhero's comprehensive search bar and AI-powered search enhancements, NutriFit's support team can quickly find relevant information from their vast knowledge base. This feature is particularly useful when dealing with complex or technical questions about their products.
Deskhero's AI also helps NutriFit in managing their tickets more efficiently. It can predict ticket categories based on the content of the query, helping the support team to prioritize and assign tickets more effectively.
By leveraging Deskhero's custom fields and structured data lists, NutriFit can categorize and track customer interactions, making it easier to identify common issues and trends. This data-driven approach allows them to continuously improve their products and services based on customer feedback.
Finally, NutriFit uses Deskhero's REST API to integrate their customer support operations with other business systems, providing a unified view of the customer journey and improving cross-functional collaboration.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI assist in ticket management?
Deskhero's AI can predict ticket categories based on the content of the query, helping the support team to prioritize and assign tickets more effectively.
How can NutriFit use Deskhero's custom fields and structured data lists?
NutriFit can use Deskhero's custom fields and structured data lists to categorize and track customer interactions, making it easier to identify common issues and trends.
* This article provides an example of how a fictive company in the Manufacture of Meal Replacements/Dietary Supplements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
