ImaginTech Solutions leverages Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis provides insights into common customer issues and queries, enabling the support team to anticipate customer needs and prepare appropriate responses.
With Deskhero's AI-powered suggested replies, ImaginTech Solutions can respond to customer inquiries faster and more accurately. The AI system uses OpenAI embeddings to find relevant content from various sources, which is then processed by OpenAI's ChatGPT to generate suggested replies. This feature not only increases the efficiency of the support team but also ensures that customers receive consistent and correct information.
Deskhero's comprehensive search bar, enhanced by AI, allows ImaginTech Solutions' support team to quickly find relevant information from the vast amount of data available. This feature significantly reduces the time spent searching for information, allowing the team to focus more on resolving customer issues.
ImaginTech Solutions also benefits from Deskhero's knowledge base feature. The AI system automatically generates articles from Word, PowerPoint, PDF files, and scraped website data, creating a comprehensive and up-to-date knowledge base. This feature not only serves as a valuable resource for the support team but also empowers customers to find solutions to their issues independently.
Finally, ImaginTech Solutions uses Deskhero's REST API to integrate the platform with other systems used by the company. This integration allows for seamless data exchange, further enhancing the efficiency of the support team.
How does Deskhero's AI capabilities boost the efficiency of ImaginTech Solutions' customer support services?
Deskhero's AI capabilities boost the efficiency of ImaginTech Solutions' customer support services by analyzing previous tickets and other data to anticipate customer needs, generating suggested replies for faster and more accurate responses, enhancing the search feature for quick information retrieval, and automatically updating the knowledge base.
How does Deskhero's AI-powered suggested replies work?
Deskhero's AI-powered suggested replies feature uses OpenAI embeddings to find relevant content from various sources. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's knowledge base feature?
Deskhero's knowledge base feature automatically generates articles from Word, PowerPoint, PDF files, and scraped website data, creating a comprehensive and up-to-date knowledge base. This feature serves as a valuable resource for the support team and empowers customers to find solutions to their issues independently.
* This article provides an example of how a fictive company in the Manufacture of medical imaging equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
