BoxerPro receives a high volume of customer inquiries daily, ranging from product-related questions to shipping concerns. To manage these efficiently, they utilize Deskhero's ticket management system. The advanced AI capabilities of Deskhero help to categorize and prioritize these tickets, ensuring that urgent matters are attended to promptly.
With Deskhero's AI, BoxerPro can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by support agents on crafting responses, allowing them to handle more tickets within the same timeframe.
BoxerPro also takes advantage of Deskhero's website scraping feature. By extracting data from their own website and other relevant sources, they can keep their knowledge base up-to-date. The AI then uses this data to enhance search results, making it easier for both customers and support agents to find the information they need.
Deskhero's REST API is utilized by BoxerPro to integrate the platform with their existing systems. This seamless integration allows for a unified view of customer interactions, improving the overall efficiency of their support services.
Through the use of Deskhero's advanced AI capabilities, BoxerPro has been able to improve the speed and quality of their customer support, leading to increased customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It then categorizes them based on their content and prioritizes them based on factors such as urgency and customer importance.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and appropriate.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from specified websites. This data is then used to update the knowledge base and enhance search results.
* This article provides an example of how a fictive company in the Manufacture of men's boxer briefs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
