EliteJackets receives numerous customer queries daily, ranging from product details to shipping information. To handle this, they use Deskhero's ticket management feature, which is enhanced by the platform's AI capabilities. The AI suggests replies based on previous tickets and knowledge base articles, speeding up the response time.
The AI also improves the search results in the knowledge base by using OpenAI Embeddings from various sources like previous tickets, uploaded files, and scraped website data. This allows the support team to quickly find the information they need to resolve customer queries.
EliteJackets uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their website. The AI ensures that the scraped data is relevant and accurately integrated into the knowledge base.
By leveraging Deskhero's REST API, EliteJackets has integrated the platform with their existing systems, creating a unified platform for customer support. This has improved the efficiency and productivity of their support team.
Overall, Deskhero's advanced AI capabilities have helped EliteJackets to provide quick and accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance the search results in the knowledge base. This allows you to quickly find the information you need to resolve customer queries.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature automatically extracts data from your website and integrates it into your knowledge base. The AI ensures that only relevant and accurate data is scraped.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, such as CRM or ERP.
* This article provides an example of how a fictive company in the Manufacture of men's jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
