JacketCraft receives a high volume of customer queries daily. To manage these, they use Deskhero's ticket management feature, which is enhanced by the platform's AI capabilities. The AI suggests replies based on previous tickets and knowledge base articles, reducing the time spent by the support team in crafting responses.
The AI also aids in generating a comprehensive knowledge base from various sources like word documents, powerpoint presentations, and pdf files of product manuals and policies. This has significantly reduced the time spent by the support team in creating and updating the knowledge base manually.
JacketCraft uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and policies from their website. The AI ensures that the scraped data is relevant and accurately integrated into the knowledge base.
By leveraging Deskhero's REST API, JacketCraft has integrated the platform with their existing systems, creating a unified platform for customer support. This has improved the efficiency and productivity of their support team.
Overall, the advanced AI capabilities of Deskhero have enabled JacketCraft to provide quick and accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and integrates it into your knowledge base. The AI ensures that only relevant and accurate data is scraped.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, such as CRM or ERP.
* This article provides an example of how a fictive company in the Manufacture of men's jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
