JacketMaster receives a high volume of customer queries regarding product details, order status, and return policies. Using Deskhero's structured data lists and custom fields, they have been able to categorize and manage these tickets effectively. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI also aids in generating a comprehensive knowledge base from various sources like word documents, powerpoint presentations, and pdf files of product manuals and policies. This has significantly reduced the time spent by the support team in creating and updating the knowledge base manually.
Deskhero's website scraping feature is used by JacketMaster to keep their knowledge base updated with the latest product information and policies from their website. The AI capabilities ensure that the scraped data is relevant and accurately integrated into the knowledge base.
With the help of Deskhero's REST API, JacketMaster has been able to integrate the platform with their existing CRM system. This has resulted in a unified platform for customer support, enhancing the efficiency and productivity of the support team.
Overall, the advanced AI capabilities of Deskhero have enabled JacketMaster to provide quick and accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and integrates it into your knowledge base. The AI ensures that only relevant and accurate data is scraped.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, such as CRM or ERP.
* This article provides an example of how a fictive company in the Manufacture of men's jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
