Metallic Tub Creations has a vast knowledge base consisting of installation guides, maintenance manuals, and troubleshooting guides. With Deskhero's AI capabilities, the company has been able to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
The AI system uses OpenAI Embeddings to find relevant content and generate articles, making it easier for the support team to update and maintain the knowledge base. This has significantly reduced the time and effort required to keep the knowledge base up-to-date.
Deskhero's AI also enhances search results within the knowledge base, making it easier for both the support team and customers to find relevant information. This has improved the efficiency of the support team and increased customer satisfaction.
With the help of Deskhero's user groups and tickets management features, Metallic Tub Creations has been able to organize customer queries and direct them to the appropriate support team. This has resulted in a more efficient and effective customer support process.
Overall, Deskhero's advanced AI capabilities have enabled Metallic Tub Creations to maintain a comprehensive and up-to-date knowledge base, leading to improved customer support and increased customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to find relevant content from word, powerpoint, pdf files, and scraped website data, and generates knowledge base articles based on this content.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results within the knowledge base, making it easier to find relevant information.
How has Deskhero improved the efficiency of Metallic Tub Creations' customer support?
Deskhero has improved the efficiency of Metallic Tub Creations' customer support by generating and maintaining a comprehensive knowledge base, enhancing search results, and helping to organize and direct customer queries to the appropriate support team.
* This article provides an example of how a fictive company in the Manufacture of Metal Bathtubs for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
