TubTech Industries receives hundreds of customer support tickets daily. With Deskhero's advanced AI capabilities, the company has been able to automate responses to common queries, significantly reducing the time spent on each ticket.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has allowed the support team to focus on more complex issues, improving overall customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling technical queries about the company's products.
With the help of Deskhero's kanban board and user groups, TubTech Industries has been able to organize and track customer support tickets more effectively. This has resulted in a more streamlined and efficient ticket management process.
Overall, Deskhero's advanced AI capabilities have enabled TubTech Industries to manage customer support tickets more efficiently and effectively, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI automate responses to common queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies to common queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
How has Deskhero improved the efficiency of TubTech Industries' ticket management process?
Deskhero has improved the efficiency of TubTech Industries' ticket management process by automating responses to common queries, enhancing search results, and helping to organize and track customer support tickets more effectively.
* This article provides an example of how a fictive company in the Manufacture of Metal Bathtubs for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
