SteelDoor Solutions prides itself on its customer-centric approach. To provide personalized support, they use Deskhero's advanced AI capabilities. The AI analyzes customer queries and suggests responses based on previous interactions, ensuring that each customer receives a personalized and relevant response.
The AI also plays a crucial role in managing the company's knowledge base. It generates articles from various sources like word documents, powerpoint presentations, pdf files, and even scrapes data from the company's website. This ensures that the knowledge base is comprehensive and up-to-date, providing a valuable resource for customers seeking self-service options.
Deskhero's AI capabilities also enhance the ticket management system. The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This not only improves efficiency but also boosts customer satisfaction.
Furthermore, the AI enhances the search results for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI can find relevant information quickly, thereby improving the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have enabled SteelDoor Solutions to provide personalized customer support, maintain an up-to-date knowledge base, and manage tickets efficiently, thereby enhancing their customer experience.
How does the AI provide personalized customer support?
The AI analyzes customer queries and suggests responses based on previous interactions, ensuring that each customer receives a personalized and relevant response.
How does the AI enhance the knowledge base?
The AI generates articles from various sources like word documents, powerpoint presentations, pdf files, and scrapes data from the company's website, ensuring that the knowledge base is comprehensive and up-to-date.
How does the AI improve the ticket management system?
The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly, thereby improving efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of metal doors and windows industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
