IronGate Industries receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero categorize and prioritize these tickets based on urgency and relevance, significantly reducing the time spent on manual sorting.
The AI also enhances the search results for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI can find relevant information quickly, thereby improving the efficiency of the helpdesk team.
Deskhero's AI capabilities also generate suggested replies for customer inquiries. By analyzing previous responses and related content, the AI can suggest accurate and helpful responses, which the helpdesk team can then personalize and send to customers. This not only speeds up the response process but also ensures consistency in the quality of support provided.
Additionally, the AI helps in maintaining and updating the knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive, providing a valuable resource for both the helpdesk team and customers.
Overall, Deskhero's advanced AI capabilities have enabled IronGate Industries to optimize their helpdesk operations, improve response times, and enhance the knowledge base, thereby boosting their operational efficiency.
How does the AI optimize ticket management?
The AI categorizes and prioritizes tickets based on their content, significantly reducing the time spent on manual sorting and ensuring that urgent issues are addressed promptly.
How does the AI improve search results?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information quickly, thereby improving the efficiency of the helpdesk team.
How does the AI enhance the knowledge base?
The AI generates articles from word, powerpoint, pdf files, and scrapes data from the company's website to keep the knowledge base comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Manufacture of metal doors and windows industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
