DrillMaster Inc. uses Deskhero's AI capabilities to manage the high volume of support tickets they receive daily. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
The company also uses Deskhero's AI to enhance their search results. The AI uses the same embeddings to find relevant content, making it easier for the support team to find the information they need to resolve customer issues.
Deskhero's AI has also been instrumental in managing DrillMaster's knowledge base. The AI generates articles from word, powerpoint, and pdf files, reducing the time and effort required to maintain the knowledge base.
Furthermore, DrillMaster uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes data from their website and uses it to update the knowledge base automatically.
Overall, Deskhero's AI capabilities have enabled DrillMaster to provide more efficient and effective customer support.
How does Deskhero's AI improve response times?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from various sources to find relevant content. This makes it easier for the support team to find the information they need to resolve customer issues.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI generates articles from word, powerpoint, and pdf files, reducing the time and effort required to maintain the knowledge base. It also uses website scraping to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Manufacture of metal drilling tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
