BitEdge Co. uses Deskhero's AI to manage their tickets effectively. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly improved their response times, leading to higher customer satisfaction.
The company also uses Deskhero's AI to enhance their search results. The AI uses the same embeddings to find relevant content, making it easier for the support team to find the information they need to resolve customer issues.
Additionally, BitEdge uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes data from their website and uses it to update the knowledge base automatically.
Moreover, BitEdge leverages Deskhero's AI to manage their user groups. The AI uses embeddings to categorize users into groups based on their issues, ensuring that tickets are directed to the most appropriate team.
In summary, Deskhero's AI capabilities have enabled BitEdge to provide more efficient and effective customer support.
How does Deskhero's AI manage tickets?
Deskhero's AI uses embeddings from various sources to generate suggested replies to customer queries. This improves response times and ensures that responses are accurate and consistent.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from various sources to find relevant content. This makes it easier for the support team to find the information they need to resolve customer issues.
How does Deskhero's AI manage user groups?
Deskhero's AI uses embeddings to categorize users into groups based on their issues. This ensures that tickets are directed to the most appropriate team.
* This article provides an example of how a fictive company in the Manufacture of metal drilling tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
