MetalMakers Corp. has a large support team handling numerous customer queries daily. Managing these queries and maintaining an efficient workflow was a challenge. Deskhero's AI capabilities have provided an effective solution to this problem.
Deskhero's ticket management system, powered by AI, categorizes and prioritizes tickets based on their urgency and relevance. The AI also generates suggested replies for these tickets, helping the support team respond quickly and accurately.
The kanban board feature of Deskhero provides a visual representation of the workflow. The AI enhances this feature by suggesting optimal workflows based on past data. This has significantly improved the efficiency of MetalMakers' support services.
Deskhero's user groups feature allows MetalMakers to assign specific tickets to specialized teams. The AI assists in this process by analyzing the tickets and suggesting the most suitable team for each one.
Overall, Deskhero's advanced AI capabilities have revolutionized MetalMakers' customer support workflow. They have improved efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. It also generates suggested replies for these tickets, helping the support team respond quickly and accurately.
Can Deskhero's AI suggest optimal workflows?
Yes, Deskhero's AI can suggest optimal workflows based on past data. This feature enhances the kanban board and improves the efficiency of the support services.
Can Deskhero's AI assist in assigning tickets to specialized teams?
Yes, Deskhero's AI can analyze the tickets and suggest the most suitable team for each one. This feature enhances the user groups feature and improves the efficiency of the support services.
* This article provides an example of how a fictive company in the Manufacture of Metal Products, except Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
