SteelCraft Inc. receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This helps in generating suggested replies for the support team, significantly reducing their response time. The AI also enhances search results, making it easier for the team to find relevant information quickly.
The custom fields feature allows SteelCraft to capture specific information about each ticket. This data is then used by the AI to provide more personalized and accurate responses. The AI also learns from this data over time, continually improving its performance.
Deskhero's REST API allows SteelCraft to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their support services. The AI capabilities of Deskhero also extend to these integrated systems, providing a unified and intelligent support solution.
Overall, Deskhero's advanced AI capabilities have transformed SteelCraft's customer support services. They have reduced response times, improved accuracy, and enhanced customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It generates suggested replies based on this analysis, which significantly reduces the time the support team needs to respond to queries.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI learns from the data it processes over time. This continuous learning improves its performance, making it more accurate and efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. The AI capabilities of Deskhero also extend to these integrated systems.
* This article provides an example of how a fictive company in the Manufacture of Metal Products, except Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
