SpringClip Solutions was facing challenges in handling a large number of customer queries and complaints. They needed a solution that could automate their helpdesk services and improve their efficiency. They chose Deskhero for its advanced features and AI capabilities.
Deskhero's ticket management system allowed SpringClip Solutions to handle tickets efficiently. The custom fields and user groups helped categorize and assign tickets, while the kanban board provided a visual representation of the ticket status.
The advanced AI capabilities of Deskhero provided a significant boost to their customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, greatly reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search results made it easy for the support team to find relevant information quickly. This improved their productivity and effectiveness in handling customer queries.
By leveraging Deskhero's AI capabilities, SpringClip Solutions has been able to enhance their customer support efficiency and improve the overall customer experience.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, reducing the time taken to respond. It also enhances search results, making it easier for the support team to find relevant information quickly.
What are the benefits of the kanban board feature?
The kanban board provides a visual representation of the status of tickets, helping the team prioritize tasks and manage their workload efficiently.
How does Deskhero's AI capabilities improve the customer experience?
By reducing response times and providing accurate information, Deskhero's AI capabilities can significantly improve the customer experience.
* This article provides an example of how a fictive company in the Manufacture of metal stampings and spring clips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
