MetalMaster Inc. was struggling with an increasing volume of customer queries and complaints, which were becoming difficult to manage manually. The company decided to implement Deskhero to automate their helpdesk services.
With Deskhero, MetalMaster Inc. could efficiently manage tickets, categorize them using custom fields, and assign them to the appropriate user groups. The kanban board feature provided a visual overview of the tickets' status, helping the team prioritize tasks.
Deskhero's advanced AI capabilities were a game-changer for MetalMaster Inc. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI-enhanced search results were another major benefit. The comprehensive search bar made it easy for the support team to find relevant information quickly, improving their productivity and effectiveness.
Overall, Deskhero's AI capabilities have helped MetalMaster Inc. streamline their support operations, enhance customer satisfaction, and improve their bottom line.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies, helping to manage tickets more efficiently and reduce response times.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant information from various sources quickly, making it easier for the support team to find the information they need.
Can Deskhero's AI capabilities be used to improve customer satisfaction?
Yes, by reducing response times and providing accurate information, Deskhero's AI capabilities can significantly enhance customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of metal stampings and spring clips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
