MetalWorks Ltd. has a vast product range, and keeping the knowledge base updated with all the necessary information was a daunting task. Deskhero's AI capabilities have simplified this process. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This has allowed the company to maintain an extensive and up-to-date knowledge base.
The AI also uses OpenAI Embeddings to analyze the content of the knowledge base, previous tickets, and uploaded files. This analysis is used to enhance the search results and generate suggested replies. The support team can now find the information they need quickly and provide accurate responses to customer queries.
Deskhero's AI also helps in managing the knowledge base effectively. It can identify gaps in the knowledge base by analyzing customer tickets and suggest areas where new articles need to be added. This proactive approach has helped MetalWorks Ltd. in improving their knowledge base continuously.
The company also uses Deskhero's custom fields feature to categorize the knowledge base articles. This, combined with the AI-powered search bar, has made it easier for the support team to find relevant articles and resolve customer issues efficiently.
By leveraging Deskhero's advanced AI capabilities, MetalWorks Ltd. has been able to enhance their knowledge base and improve the efficiency of their customer support services.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and scrape data from the company's website. It can also identify gaps in the knowledge base by analyzing customer tickets and suggest areas where new articles need to be added.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, previous tickets, and uploaded files. This analysis is used to enhance the search results, making it easier for the support team to find the information they need.
How does Deskhero's custom fields feature work?
Deskhero's custom fields feature allows companies to categorize the knowledge base articles. This, combined with the AI-powered search bar, makes it easier for the support team to find relevant articles and resolve customer issues efficiently.
* This article provides an example of how a fictive company in the Manufacture of metal storage tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
