TankCraft Corp. receives a large number of customer support tickets every day. Managing these tickets and ensuring timely responses was a challenge for the company. Deskhero's advanced AI capabilities have helped the company in automating the ticket management process. The AI uses OpenAI Embeddings to understand the context of each ticket and categorize it accordingly. This has made it easier for the support team to prioritize the tickets and address the most critical issues first.
The company also uses Deskhero's kanban board feature to track the progress of each ticket. The AI enhances this feature by automatically updating the status of the tickets based on the actions taken. This has improved the visibility of the ticket management process and helped the company in providing timely responses.
Deskhero's AI also generates suggested replies for the tickets. By analyzing previous tickets, knowledge base articles, and other resources, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the AI capabilities of Deskhero in their existing workflow and improve the overall efficiency of their customer support services.
By leveraging Deskhero's advanced AI capabilities, TankCraft Corp. has been able to improve their ticket management process and enhance their customer support services.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket and categorize it accordingly. This helps in prioritizing the tickets and addressing the most critical issues first. The AI also generates suggested replies for the tickets, speeding up the response time.
How does Deskhero's kanban board feature work?
Deskhero's kanban board feature allows companies to track the progress of each ticket. The AI enhances this feature by automatically updating the status of the tickets based on the actions taken. This improves the visibility of the ticket management process and helps in providing timely responses.
How does Deskhero's REST API work?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This enables them to leverage the AI capabilities of Deskhero in their existing workflow and improve the overall efficiency of their customer support services.
* This article provides an example of how a fictive company in the Manufacture of metal storage tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
