SteelComfort Ltd. uses Deskhero's structured data lists and custom fields to manage their extensive database of customer queries, product information, and support tickets. This structured organization allows the AI to swiftly and accurately locate relevant data when required.
The company employs Deskhero's custom email domains and user groups to effectively manage their customer service team. This ensures that the appropriate team members are assigned the correct tasks, enhancing overall productivity.
Deskhero's advanced AI capabilities are a significant asset for SteelComfort Ltd. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find pertinent content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing the response time.
Additionally, the AI-enhanced search results enable SteelComfort Ltd.'s service team to find the most relevant solutions to customer queries in record time. This not only boosts customer satisfaction but also lightens the workload on the service team.
Lastly, SteelComfort Ltd. leverages Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate the replies.
How does Deskhero enhance the productivity of the service team?
Deskhero enhances the productivity of the service team by organizing data in a structured manner, assigning the correct tasks to the appropriate team members, and using AI to generate suggested replies and enhance search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API.
* This article provides an example of how a fictive company in the Manufacture of Metal Toilet Seats for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
