IronThrone Co. leverages Deskhero's structured data lists and custom fields to categorize their large database of customer queries, product details, and support tickets. This organized structure enables the AI to quickly and accurately find relevant data when necessary.
The company also employs Deskhero's custom email domains and user groups to manage their helpdesk team more effectively. This ensures that the right team members are assigned to the right tasks, improving overall efficiency.
Deskhero's advanced AI capabilities are a boon for IronThrone Co. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Moreover, the AI-enhanced search results allow IronThrone Co.'s helpdesk team to find the most relevant solutions to customer queries faster than ever before. This not only improves customer satisfaction but also reduces the workload on the helpdesk team.
Finally, IronThrone Co. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies or enhance search results.
How does Deskhero improve the efficiency of the helpdesk team?
Deskhero improves the efficiency of the helpdesk team by organizing data in a structured manner, assigning the right tasks to the right team members, and using AI to generate suggested replies and enhance search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API.
* This article provides an example of how a fictive company in the Manufacture of Metal Toilet Seats for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
