MetalSeat Inc. utilizes Deskhero's structured data lists and custom fields to organize their vast database of customer queries, product information, and support tickets. This organized structure allows the AI to quickly and accurately find relevant data when needed.
The company also uses Deskhero's custom email domains and user groups to manage their customer support team more effectively. This ensures that the right team members are assigned to the right tasks, improving overall efficiency.
Deskhero's advanced AI capabilities are a game-changer for MetalSeat Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, the AI-enhanced search results allow MetalSeat Inc.'s support team to find the most relevant solutions to customer queries faster than ever before. This not only improves customer satisfaction but also reduces the workload on the support team.
Finally, MetalSeat Inc. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies or enhance search results.
How does Deskhero improve the efficiency of the support team?
Deskhero improves the efficiency of the support team by organizing data in a structured manner, assigning the right tasks to the right team members, and using AI to generate suggested replies and enhance search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API.
* This article provides an example of how a fictive company in the Manufacture of Metal Toilet Seats for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
