MetalMaster Inc. has a vast customer base that often requires assistance with product usage, troubleshooting, and maintenance. The company was struggling with managing the high volume of support tickets and providing timely responses. With Deskhero, they were able to structure their data lists, manage tickets efficiently, and create a comprehensive knowledge base from various sources like manuals, policies, and presentations.
Deskhero's advanced AI capabilities have been instrumental in improving the company's support services. By leveraging OpenAI Embeddings, Deskhero generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has led to a reduction in resolution time and an increase in customer satisfaction. The custom fields and user groups features have further streamlined the ticket management process, ensuring that tickets are directed to the right teams and handled efficiently.
Deskhero's REST API has allowed MetalMaster Inc. to integrate the platform with their existing systems, ensuring seamless data flow and improved overall operational efficiency. The custom email domains feature has enhanced the professionalism of their communication, reinforcing their brand image.
With Deskhero, MetalMaster Inc. has transformed their customer support services, leveraging AI to improve efficiency, reduce resolution time, and enhance customer satisfaction.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are based on a comprehensive understanding of the issue and the company's past interactions, improving the quality of responses.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results. It uses OpenAI Embeddings from various sources to find relevant content, making it easier for the support team to find the information they need quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring seamless data flow and improved overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of metal turning lathes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
