MetalMaster Inc. receives numerous customer queries daily regarding the operation, maintenance, and troubleshooting of their machinery. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files like machinery manuals.
The AI-powered search bar helps MetalMaster's support team quickly find relevant content from the vast amount of data available. This significantly reduces the time spent on searching for information and allows the team to focus more on resolving customer issues.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by MetalMaster. This feature enables the support team to easily create a comprehensive knowledge base without spending extra time and effort on manual data entry.
Using Deskhero's REST API, MetalMaster integrates the platform with their existing CRM system. This allows the support team to have a unified view of customer information, enhancing their ability to provide personalized support.
Overall, Deskhero's advanced AI capabilities have enabled MetalMaster Inc. to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing CRM system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, including CRM.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the data from tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
* This article provides an example of how a fictive company in the Manufacture of metalworking machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
