SpeedTech Motors receives a large volume of customer inquiries daily about product specifications, installation instructions, and troubleshooting. The company uses Deskhero to manage these tickets effectively.
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses. This reduces the time customer service representatives spend on each ticket and improves the accuracy of their responses.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them manage their workload and ensure that urgent issues are addressed promptly.
By integrating Deskhero with their existing systems through its REST API, SpeedTech Motors has been able to automate many of their customer support processes. This has resulted in faster resolution times and higher customer satisfaction rates.
Overall, Deskhero's AI capabilities have greatly improved SpeedTech Motors' ticket management, making it more efficient and effective.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest the most relevant responses to customer queries.
How does Deskhero help SpeedTech Motors manage their customer support tickets?
SpeedTech Motors uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them manage their workload and ensure that urgent issues are addressed promptly.
How has Deskhero improved SpeedTech Motors' customer support operations?
Deskhero has made SpeedTech Motors' customer support operations more efficient by suggesting responses to customer queries and allowing for easy categorization and prioritization of tickets. It has also enabled the company to automate many of their customer support processes.
* This article provides an example of how a fictive company in the Manufacture Motorcycle Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
