GreenField Mowers has a large customer base and receives hundreds of support tickets daily. They use Deskhero's ticket management feature to efficiently sort and prioritize these tickets. The AI capabilities of Deskhero help in suggesting replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI-powered comprehensive search bar is another feature that GreenField Mowers finds extremely useful. The search results are enhanced by the AI, which helps the support team find relevant content quickly and easily. This significantly reduces the time taken to respond to customer queries.
GreenField Mowers also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero help in generating articles from Word, PowerPoint, PDF files. This not only saves time but also ensures that the information provided to customers is accurate and up-to-date.
Deskhero's REST API is used by GreenField Mowers to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of GreenField Mowers' customer support and helpdesk services. They are now able to handle more tickets, provide faster responses, and ensure higher customer satisfaction.
How does the AI suggest replies to customer queries?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies. It uses this information to understand the context of the query and generate a suitable response.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query and provide relevant results. It takes into account the information from previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does the AI generate articles for the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files. It uses natural language processing to understand the content of these files and convert them into articles for the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of mowers for agriculture and gardening industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
