AgriCut Solutions handles a high volume of support tickets daily. They use Deskhero's ticket management feature to efficiently sort and prioritize these tickets. The AI capabilities of Deskhero assist in suggesting replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
The AI-powered comprehensive search bar is a key tool for AgriCut Solutions. The AI enhances the search results, enabling the support team to find relevant content quickly and easily. This has significantly reduced the response time for customer queries.
AgriCut Solutions also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, ensuring that the information provided to customers is accurate and up-to-date.
AgriCut Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency of AgriCut Solutions' helpdesk services. They are now able to handle more tickets, provide faster responses, and ensure higher customer satisfaction.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. It understands the context of the query and generates a suitable response.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query and provide relevant results. It considers the information from previous tickets, knowledge base articles, and other resources.
How does the AI generate articles for the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files. It uses natural language processing to understand the content of these files and convert them into articles for the knowledge base.
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