HarvestPro Tech receives numerous customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero assist in suggesting replies to customer queries by utilizing OpenAI Embeddings from previous tickets, knowledge base articles, and other resources such as manuals and policy documents.
HarvestPro Tech also utilizes Deskhero's AI-powered comprehensive search bar. The AI enhances the search results, making it easier for the support team to find relevant content swiftly. This has significantly reduced the response time for customer queries.
The company has found great value in Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, ensuring that the information provided to customers is accurate and up-to-date.
HarvestPro Tech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to fully utilize the benefits of Deskhero without disrupting their current workflows.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of HarvestPro Tech's customer service operations. They are now able to handle more tickets, provide faster responses, and ensure higher customer satisfaction.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. It understands the context of the query and generates a suitable response.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query and provide relevant results. It considers the information from previous tickets, knowledge base articles, and other resources.
How does the AI generate articles for the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files. It uses natural language processing to understand the content of these files and convert them into articles for the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of mowers for agriculture and gardening industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
