TieTech receives a large volume of customer queries every day, ranging from product inquiries to complaints. Previously, the company struggled with managing these tickets efficiently, leading to delayed responses and unsatisfied customers. With Deskhero, TieTech can now manage tickets effectively using the kanban board and user groups features. The AI capability of Deskhero helps in suggesting replies based on previous tickets and knowledge base articles, reducing the time taken to respond to tickets.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature is particularly useful for TieTech's support team when they need to find relevant information quickly to resolve a customer query.
The custom fields and structured data lists features of Deskhero allow TieTech to organize their customer data effectively. This helps the support team to understand the customer's history with the company, leading to more personalized service.
Deskhero's website scraping feature is used by TieTech to keep track of customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to identify common issues faced by customers, helping TieTech to improve their products and services.
Finally, the REST API of Deskhero allows TieTech to integrate their existing systems with Deskhero, ensuring a seamless flow of data. This integration further enhances the efficiency of TieTech's customer support services.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. The AI identifies relevant content and improves the accuracy of search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate their existing systems with Deskhero, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Manufacture of neckties, scarves, shawls, suspenders, belts, and other accessory items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
