Scarves Unlimited receives numerous customer queries daily about their products. Managing these queries was a challenge for the company before they started using Deskhero. The tickets management and kanban board features of Deskhero have enabled the company to handle customer queries efficiently.
The AI capabilities of Deskhero are used by Scarves Unlimited to suggest replies to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate these suggestions, reducing the time taken to respond to customers.
Deskhero's AI also improves the search results by using OpenAI Embeddings. This feature is beneficial for the support team of Scarves Unlimited when they need to find relevant information quickly to address a customer query.
The company uses the custom fields and structured data lists features of Deskhero to organize their customer data. This helps the support team to provide personalized service to the customers.
Scarves Unlimited uses the website scraping feature of Deskhero to monitor customer reviews and feedback on various platforms. The AI capabilities of Deskhero analyze this data to identify common issues faced by customers, enabling the company to improve their products and services.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. The AI identifies relevant content and improves the accuracy of search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate their existing systems with Deskhero, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Manufacture of neckties, scarves, shawls, suspenders, belts, and other accessory items industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
