GreenGrow Solutions uses Deskhero's advanced AI capabilities to manage their customer support tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to resolve customer queries.
The AI capabilities also enhance the search results on the platform, making it easier for the customer support team to find relevant information quickly. This not only improves the speed of response but also the quality, as the team can provide more accurate and comprehensive answers.
GreenGrow Solutions also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This greatly reduces the manual effort required to maintain the knowledge base and ensures that it is always up-to-date with the latest information.
Furthermore, the AI capabilities of Deskhero allow GreenGrow Solutions to analyze trends in customer queries. This helps them identify common issues and proactively address them, further improving customer satisfaction.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and quality of GreenGrow Solutions' customer support, leading to higher customer satisfaction and reduced costs.
How does Deskhero's AI improve the management of customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to resolve customer queries.
How does Deskhero's AI enhance the search results on the platform?
By leveraging a wide range of data sources, Deskhero's AI enhances the search results on the platform, making it easier for the customer support team to find relevant information quickly. This improves both the speed and quality of responses.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the manual effort required to maintain the knowledge base and ensures that it is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture Nitrogen Fertilizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
