GreenLube Industries has a vast knowledge base consisting of articles, manuals, and presentations. Managing this knowledge base was a challenge until they started using Deskhero. The platform's structured data lists and comprehensive search bar have made it easy to organize and access the knowledge base.
Deskhero's AI capabilities have been crucial in enhancing the usefulness of the knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles and uploaded files to generate relevant content suggestions. This has made it easier for customer support agents to find the information they need to resolve tickets.
Additionally, Deskhero's AI uses the embeddings to enhance the search results on the platform. When an agent searches for information, the AI finds the most relevant content from the knowledge base. This has significantly improved the efficiency of the customer support team.
Deskhero's custom fields and user groups have also allowed GreenLube Industries to personalize their knowledge base. They can categorize articles based on the type of content and assign them to the appropriate user group. This ensures that each user group has access to the most relevant content.
Overall, Deskhero's advanced AI capabilities have enhanced GreenLube Industries' knowledge base management, improving their customer support efficiency and effectiveness.
How has Deskhero improved the accessibility of GreenLube Industries' knowledge base?
Deskhero's structured data lists and comprehensive search bar have made it easy to organize and access the knowledge base. The AI capabilities of Deskhero also generate relevant content suggestions, making it easier for agents to find the information they need.
How does Deskhero's AI enhance the search results on the platform?
When an agent searches for information, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base. This improves the efficiency of the customer support team.
How does Deskhero allow GreenLube Industries to personalize their knowledge base?
Deskhero's custom fields and user groups allow GreenLube Industries to categorize articles based on the type of content and assign them to the appropriate user group. This ensures that each user group has access to the most relevant content.
* This article provides an example of how a fictive company in the Manufacture of non-edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
